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5.0 Anthropic CEO Amodei calls for slower AI development and shared safety rules — 11 src2.7 Agility Robotics unveils Digit 5 humanoid for warehouses and factories — 2 src2.5 Apple ships rebuilt Siri with Google Gemini, but not in the EU — 2 src2.2 Siri AI in macOS 27 Golden Gate: FAQ, Germany availability, privacy questions — 2 src1.8 Sam Altman says OpenAI will not go public in 2026, citing AI safety concerns — 5 src1.4 OpenAI contractors review real ChatGPT conversations to rate responses, report says — 2 src1.4 Anthropic data retention policy prompts firms to limit Claude use for sensitive work — 1 src1.4 VoiceCodeBench arXiv paper proposes benchmark for exact structured-token recovery in speech recognition — 1 src1.4 Arabic-Russian Parallel Corpus and LLM Benchmark for Scientific Text — 1 src1.4 Study Analyzes Self-Reported Limitations in NLP Research — 1 src5.0 Anthropic CEO Amodei calls for slower AI development and shared safety rules — 11 src2.7 Agility Robotics unveils Digit 5 humanoid for warehouses and factories — 2 src2.5 Apple ships rebuilt Siri with Google Gemini, but not in the EU — 2 src2.2 Siri AI in macOS 27 Golden Gate: FAQ, Germany availability, privacy questions — 2 src1.8 Sam Altman says OpenAI will not go public in 2026, citing AI safety concerns — 5 src1.4 OpenAI contractors review real ChatGPT conversations to rate responses, report says — 2 src1.4 Anthropic data retention policy prompts firms to limit Claude use for sensitive work — 1 src1.4 VoiceCodeBench arXiv paper proposes benchmark for exact structured-token recovery in speech recognition — 1 src1.4 Arabic-Russian Parallel Corpus and LLM Benchmark for Scientific Text — 1 src1.4 Study Analyzes Self-Reported Limitations in NLP Research — 1 src
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#customer-service

2 curated events
productsSEP 13 09:35 UTC

Rewe digital's AI chatbot saw more use after being renamed

A customer service chatbot at Rewe digital functioned correctly on a technical level but attracted very few users. After the company gave it a new name and brand identity, usage climbed to roughly 5,000 automated enquiries per month. The case suggests that naming and presentation can matter as much as technical reliability for chatbot adoption.

chatbots/customer-service/retail/adoption
papersSEP 10 04:00 UTC

Researchers propose fine-grained error correction to improve Korean ASR for consultation services

A newly published arXiv paper tackles recognition errors that occur when automatic speech recognition is deployed in customer consultation settings. The authors introduce a fine-grained error correction method aimed at Korean-language call center dialogue, where even advanced ASR systems continue to make mistakes. The work targets customer service automation and large-scale transcription applications.

asr/korean/error-correction/customer-service